Comcast, cramming charges

September 22, 2014 at 5:58 pm 2 comments

Today, I looked at my Comcast bill because it had recently gone up by around $5.

I found that I was suddenly being charged $3.95 for their service protection plan. This is the plan they try to scare you into taking, saying that if they dispatch a tech to your home to fix a service issue and the problem turns out to be your inside wiring or equipment, without this protection plan, you’d be charged a $30+ fee.  I did not ask for this plan, nor did I even know I had it.  As it turned out, I had it for a few months, but there was a -3.95 “Service Discount”, effectively making it free, but that disappeared with this month’s bill.

When asked about it, the Comcast billing representative said that it was a “promotion” they were running.

So, they add a feature to your account without your knowledge, giving it to you for free for a few months, then start charging you for it?  They call that a promotion?

The rest of the added charges were for $1.99, an additional outlet fee.  Checking my previous bills, I saw that the additional outlet charge started the previous month, but prior to that, it was listed as a 0.00 item.  I don’t have an additional outlet.  I own a HD Homerun box that take a cablecard.  According to this link, there is no charge for your first CableCard (at least, as of this date).  The Comcast rep tried to determine whether or not I had any other outlets, but when she couldn’t see any evidence of that, she agreed to remove the $1.99 charge for those two months.

Now get this…  Nearing the end of the call, she notifies me that I’ll be charged a $2.99 service change fee for getting these changes to my account.  Wait, what?  I call to get fees removed that I shouldn’t have been charged in the first place, and you’re going to charge me for the privilege?  When I posed the question that way, she quickly notified me that she would also give me a $2.99 credit to waive that fee.Cramming these extra fees on the cable bill is very low of Comcast.  Unfortunately, Comcast’s only local competition is Clear (wireless), and AT&T (U-Verse), and neither of them are really up to the challenge (Comcast is still the best price/performance).  So, I’ll be sticking with them a bit longer.  I just wish there was another, better, option out there.

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2 Comments Add your own

  • 1. ComcastCassie (@ComcastCassie)  |  September 23, 2014 at 10:01 am

    Hi there, I’m very sorry for the inconveniences you’ve been put through. Please feel free to message me on Twitter (@ComcastCassie) if you need any further assistance. I’d be happy to help you with any billing and/or service questions you may have.

    Thanks for posting,

    Cassie
    Digital Media Specialist | National Customer Operations
    One Comcast Center | 1701 JFK Blvd. Phila., PA 19103

    Reply
  • 2. Mark D Flaten  |  December 22, 2014 at 12:18 pm

    Comcast is the biggest ripoff monopoly that ever existed…. They constantly CRAM charges on my bill and if you don’t review every single month you will be screwed by them !!!!

    I would like to see a CLASS ACTION lawsuit filed against them ASAP for these illegal actions !!!!

    Reply

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